How do I purchase embroidered products?
Place your order online, by e-mail, or by phone at (877) 411-2499.
1) SHOP- Add your products to your cart. All items include one free location of embroidery upon request.
2) LOGO SETUP FEE- There is no logo setup fee if you order a minimum of any 12 items OR your logo is already on file with us from a previous order. Otherwise, add the “Logo Setup” fee of $49.95 to your cart. This is a one-time fee and will not be charged on future orders using the same design.
3) ADDITIONAL EMBROIDERY-If you are requesting more than one embroidery location per garment, add “Additional Embroidery” with the proper quantity to your cart.
4) YOUR LOGO- Send us you logo by attaching it with the “Logo Upload” feature on any of the product pages. Your logo needs to be uploaded just once per order. Or, send us your logo by e-mail to firstname.lastname@example.org
5) PROOFS-Once your logo has been set up for embroidery, a proof (photo) of the sewn out design will be sent to you for approval, usually within 2-3 business days of your order.
6) PRODUCTION-Once the proof is approved, your credit card will be charged and production of your order will begin. Orders ship within 9-12 business days after production begins.
7) SATISFACTION-All orders are backed by our 100% Satisfaction Guarantee.
Do I have to order a minimum amount for embroidered products?
No. You only order what you need. We have no minimums on any of our products.
Can I have more than one location embroidered on my garments?
Yes. We can embroider additional locations on most products for just $4.95 per location / per item.
Can I add names or other text to my embroidered apparel?
Yes, names or other text based embroidered locations are an additional $4.95 per location. Just provide us with a list of names and we take care of the rest.
I don’t have a logo; can I have just text or personalization on my garments.
No problem. We can personalize items with or without a logo. For orders that require text only, there is no logo set up fee and the first embroidered location is included in the price.
How do I add the additional embroidered locations to my shopping cart?
Simply select “Additional Embroidery Location” from the tree menu and add the appropriate number of locations to your cart.
How many days does it take to receive my order?
Once you have approved your embroidered logo sample, your order will be completed and shipped within 9-12 business days.
Do you provide samples of your products?
Yes. To order a sample of any of our products, simply order it online or by phone at 877-411-2499. We will have the item shipped out to you. You can either keep the item, or ship it back to us for full credit towards the completion of your purchase. Sorry, but we cannot refund the shipping charges of the sample.
Can I request a rush order for my purchases?
Absolutely! We can generally expedite your order and have it shipped within 5 business days once the logo has been approved. There is a 20% surcharge for rush orders.
I have a logo, how do I send it to you?
When placing your order, simply upload your logo file using the “Logo Upload” feature on the product page. Your logo only needs to be uploaded once, even if you are ordering multiple products. Or you can simply attach your logo as an e-mail attachment and send it to us at email@example.com
Is there a fee for the logo set up?
Yes, there is a one-time fee of just $49.95 for digitizing your logo for embroidery. This fee is waived on orders of at least 12 items. You may mix and match any style and/or colors to receive the discount.
What does the “logo set up” fee cover?
Our state of the art commercial embroidery machines require special “instructions” to sew out your logo. Our staff will convert your logo into a file that contains information such as logo size, thread colors, stitch styles and patterns, and other data that create a “digitized” logo suitable for embroidery.
How do I add the “logo set up” fee to my cart?
If your products order is less than 12 items, and your logo is not already on file with us, the $49.95 logo set up fee will apply. Simply add “Logo Set Up” to your shopping cart from the bottom of the product menu.
Do I have to pay the logo set up fee on future orders?
No, this is a one-time fee. Once we have your logo digitized, we keep it on file for future purchases. This make future orders a snap!
What formats do you accept?
Send us your logo in any graphic format such as jpeg, tiff, gif, bmp, pdf, gif, etc. Remember, files should be as sharp and clear as possible. Files should at least be the same size as the completed design, if not larger. If you are unsure about the quality of your file, send it to us and let us figure out the rest!
Can I send a picture of my logo design?
Of course, we have successfully digitized designs from photos taken with an i phone. Just be sure that you are square to the design that is being photographed to prevent any distortion to the design. Be sure to fill the picture frame with the logo being photographed.
Is there a limit to the size of my logo?
For best results, chest logos are limited to 4” high by 4” wide. Baseball Cap logos are limited to 2.25” high by 4” wide. Text should be no smaller than 1/4” high for best results. If necessary, you logo will be professionally modified to meet these criteria. And, of course, production will not start, and you will not be charged until you are completely satisfied with your logo.
How do you match the color of my logo when it is embroidered?
We have a wide array of thread colors to choose from. We do our best to ensure that the thread colors we select are as close a match to the logo file you send us. A proof of the completed design and colors will be sent to you for your approval before production begins.
Can I choose any colors for my logo?
Yes. There are no color restrictions when it comes to embroidery. Keep in mind that red on red, black on black, etc., will not necessarily stand out. This may be a desired attribute for some. We are here to help if you need assistance with color variations of your logo.
Can I choose the location for the embroidered logo?
Yes, you can have your logo embroidered practically anywhere on your garments. The left chest on shirts and front and center on caps are the default locations. Other locations on shirts would be the right chest (usually used for personalization), sleeve hems, and the upper back just below the collar. On caps, additional locations would include the left and right side along the headband, and the back. Just be sure to indicate any special locations in the comments box when you place your order. Or simply call us if you prefer to speak with a real person.
How does the approval process work once I send you my logo?
You logo will be reviewed to ensure that it is suitable for embroidery. We will review the amount of detail, the size of lettering and fonts, color fades and shadows. We will then contact you by e-mail or phone and let you know what changes, if any, are necessary to digitize your logo. If you approve those changes, we will digitize and sew out your logo after your order has been placed. A photo of the embroidered logo will be sent to you for your final approval. Production will begin only after you have approved the embroidered logo.
EMBROIDERY DESIGN OPTIONS
Do you have clipart embroidery designs that I can choose from if I don’t have my own logo?
Yes. We have over 5,000 designs to choose from. Click on our link to Dakota Collectibles to browse our wide assortment of designs. Once you find the design that you like, take note of the design ID number and include it in the comments box when placing your order. Also pay close attention to the size of the design, as some are too large for logo designs.
Is there a logo set up fee when using your clipart designs from your onlinelibrary?
No, the designs are already digitized so there is no extra fee when using our clipart. These designs are provided to our customers at no additional charge.
Do you offer personalization and monogramming on your products?
Yes, we can place text such as names on the right chest, monograms etc., at an additional $4.95 per location. If personalization is all you want without a logo or other design, then there is no extra fee since our prices include one free location of embroidery.
What are the shipping & handling rates for my order?
Order Total of 0-$49.99 shipping & handling cost is $12.99
Order Total of 50-$99.99 shipping & handling cost is $14.99
Order Total of 100-$199.99 shipping & handling cost is $19.99
Order Total of 200-$299.99 shipping & handling cost is $24.99
Order Total of 300-399.99 shipping & handling cost is $29.99
Order Total of 400-498.99 shipping & handling cost is $34.99
Order Total of $499 or more shipping & handling is free!
What shipping options do you offer?
We use UPS Ground and FedEx Ground to ship all of our products. Need it faster or overnight once your order is completed? Call us for a quote.
What brands and types of products do you offer?
We carry a complete line of brand name products with names such as Nike, Ogio, Port Authority, New Era, and many more.
I cannot find the items that I am looking for. Do you offer products other than what I see on your web site?
Yes, we do. We have access to apparel, spirit wear, and athletic team uniforms at fantastic prices. Call us and let us know what you are interested in. We will gladly do all we can to help you find the items you are looking for.
How do you keep your prices competitive while at the same time including free embroidery?
The Bizzy Stitcher strives to provide our customers with the best prices for embroidered apparel. Unlike many companies that require minimum orders, or that advertise rock bottom prices only to find out later that you have to order huge quantities to get that price, The Bizzy Stitcher offers some of the lowest prices with no minimums. No gimmicks. No complicated pricing schemes. We believe that our success comes from providing great value that keeps our customers coming back again and again.
Is there an additional charge for plus sizes?
Yes. Most of our products are priced slightly higher for sizes 2XL and up. To view the price of plus sizes, simply check the size desired on the product page and the price will change accordingly.
Do you offer quantity discounts?
Yes. Listed below are the savings for the total amount of each order (mix and match any items).
$499 - Free Shipping
$750 - $75
$1000 - $100
$1250 - $125
$1500 - $150
$2000 - $300
$2500 - $375
$3000 - $450
$3500 - $525
$4000 - Call for Quote
100% SATISFACTION GUARANTEE
Are your products and workmanship guaranteed?
Absolutely! The Bizzy Stitcher makes every effort to ensure that our products are of superior quality and made to your specifications. In the rare event that your order was not fulfilled properly, or there are defects in the products or workmanship you receive, we will replace those items at no cost to you. You must notify us of defects within 7 days of receipt of the order.
Garments that have been embroidered cannot be returned for issues related to size. Depending on the nature of the defect, we may ask for photos of the defects or request that you ship the items to us at no charge to you using a shipping label that we will provide.